F.A.Q

Frequently Asked Question 🎂🤔

Whether you’re wondering about our frozen products, delivery, storage, allergens, or placing an order, you’ll hopefully find the answer here.

We’re a small home bakery based in North West England, and we want your experience from ordering to enjoying your treats to be as easy as possible.

Q: Where are you based?
A: North West England.

Q: Do you have a food hygiene rating?
A: Yes, we do, we received a "5 - Very Good" in February 2026.

Q: Is it possible for collection?
A: We don't offer a self-collection option, all orders are delivered via courier.

Q: Will I receive tracking information?
A: Yes, we will send you an email a day before dispatch. We usually ship using DPD Next Day delivery, which provides a 1-hour delivery time slot via SMS

Q: Can I request a specific delivery time?
A: Yes, you can simply drop a note before checking out.

Q: How are frozen products packaged?
A: We are using proven insulation boxes and specially selected gel packs to maintain the ideal temperature throughout its journey.

Q: Can you accommodate allergies or dietary requirements?
A: Yes! We can accommodate certain allergies and dietary requirements. All our products have clearly printed ingredient and allergen labels. If you have a specific requirement, please contact us before ordering so we can advise you.

Q: How should I store my order when it arrives?
A: For cheese cakes (Double Formage Cheesecakes & Basque Cheesecakes:

To enjoy upon arrival: 
Simply place them in the fridge for around 6-12 hours to thaw before enjoying it.
To enjoy them later:
Place them in the freezer immediately upon receipt. 
They are remain safe to enjoy for up to two months.
Each product has its own storage labels.

 

Can’t find the answer you’re looking for? Just send us email to evercherishshop@gmail.com .